Repair and maintenance of computers, servers, and IT hardware for government facilities. Find active federal and state computer hardware repair and maintenance contracts — AI-scored against your profile across SAM.gov and 200+ portals.
Annual federal spend for computer hardware repair and maintenance under NAICS 811211 is estimated at $200–300 million, primarily through small, recurring task orders. The market is highly competitive with many local and regional firms. Demand is driven by aging IT infrastructure, cybersecurity compliance (e.g., TAA requirements), and the need for rapid on-site support. Contracts are typically awarded as BPAs or IDIQs under GSA Schedule 70 or SEWP, with frequent one-off purchases under micro-purchase thresholds. Agencies like the DoD, VA, and GSA are top buyers, often requiring 24/7 support and certified technicians.
These agencies are the largest buyers of computer hardware repair and maintenance services and products in the federal government. Each awards contracts under NAICS 811211 regularly — build relationships with their small business offices first.
Focus on securing a GSA Schedule 70 contract or SEWP V BPA, as these are the primary vehicles for this NAICS code. Set-asides are common: 8(a), SDVOSB, and HUBZone set-asides frequently appear for small business pools. The single highest-leverage move is to obtain CompTIA A+ or similar certifications for your technicians and list them in your proposal. Also, emphasize rapid response times (e.g., 4-hour on-site) and past performance with federal agencies. Pricing should be competitive but not lowest; technical capability and past performance are key discriminators.
Work is primarily bought via GSA Schedule 70 (Special Item Number 132-51 for hardware maintenance), SEWP V, and 8(a) STARS III. Evaluation is often LPTA for small task orders, but best-value tradeoff for larger IDIQs. Technical approach, past performance, and certified technicians are weighted heavily. Agencies also use agency-specific BPAs (e.g., VA's NAC or DoD's DLA).
No single federal license is required, but certifications like CompTIA A+, Network+, or manufacturer-specific (e.g., Dell, HP) are often mandated in RFQs. Technicians may need security clearances (Public Trust or Secret) for on-site work at certain agencies.
Bonding is rarely required for small repair task orders under $150,000. For larger IDIQs or BPAs, performance bonds may be requested, but they are not standard. Most work is low-dollar, so surety bonding is not a barrier.
ISO 9001 or 20000 certifications are valued but not mandatory. CompTIA A+ and Security+ are commonly specified. For federal contracts, being TAA-compliant (parts sourced from approved countries) is critical. Also, consider CMMC readiness for DoD work.
Very competitive. Many small businesses compete for local set-asides. The key differentiator is past performance with similar agencies. Subcontracting to a prime may be easier than winning prime contracts directly without a GSA Schedule.
Most awards are under $50,000, often between $10,000 and $25,000 for annual maintenance. Larger IDIQs can reach $1–5 million over 5 years, but these are less common. Task orders are typically firm-fixed-price.